Open access readings:

star reading icon Key reading: Teaching Presence in the Community of Inquiries Model - If you only read one thing this week, make it this one

... and also this one:

star reading icon Key reading: Fetzner , M. (2013) "What  Do  Unsuccessful  Online  Students  Want  Us  to  Know?" Journal of Asynchronous Learning Networks 17, Retrieved 7 Feb 2014, from

Russo-Gleicher. R. (2013). Qualitative Insights into Faculty Use of Student Support Services with Online Students at Risk: Implications for Student Retention. Journal of Educators Online. 10(1).

Stewart, B. Goodson,C. Miertshin, S. Norwood, M. Ezell. S. (2013). Online Student Support Services: A Case Based on Quality Frameworks.  MERLOT. Journal of Online Teaching. 9 (2).

Seb Schmoller quality standards for supporting eLearning.

Restricted access readings

Phelan, L. (2012).  Interrogating Student Perceptions' of their Online Learning Experiences with Brookfield's Critical Incident Questionnaire. Distance Education.  33(1)

Last modified: Tuesday, 11 March 2014, 6:17 PM