Open access readings:
Key reading: Teaching Presence in the Community of Inquiries Model - If you only read one thing this week, make it this one
... and also this one:
Key reading: Fetzner , M. (2013) "What Do Unsuccessful Online Students Want Us to Know?" Journal of Asynchronous Learning Networks 17, Retrieved 7 Feb 2014, from http://sloanconsortium.org/jaln/v17n1/what_do_unsuccessful_online_students_want_us_to_know.
Russo-Gleicher. R. (2013). Qualitative Insights into Faculty Use of Student Support Services with Online Students at Risk: Implications for Student Retention. Journal of Educators Online. 10(1).
Stewart, B. Goodson,C. Miertshin, S. Norwood, M. Ezell. S. (2013). Online Student Support Services: A Case Based on Quality Frameworks. MERLOT. Journal of Online Teaching. 9 (2).
Restricted access readings
Phelan, L. (2012). Interrogating Student Perceptions' of their Online Learning Experiences with Brookfield's Critical Incident Questionnaire. Distance Education. 33(1)